PRIVACY POLICY

Effective Date 02 / 07 / 2026

This Privacy Policy of CHARMTOLOGY GLOW AESTHETICS (the “Company,” “we,” “us,” or “our”), describes how a skincare and aesthetics studio based in Calgary, Alberta, Canada, collects, uses, discloses, and protects your personal information when you use our services (“Services”), including when you: (a) visit our website at www.charmtology.ca, or (b) engage with us in any other related way, including sales, marketing, or events. This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

If you do not agree with this Privacy Policy, please do not use our Services.

WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you interact with our business. This may include your name, email address, phone number, mailing or billing address, appointment details, service history, skin-related information relevant to providing safe and appropriate treatments, completed intake and consent forms, payment-related details, and records of communications you have with us. Skin and treatment-related information is collected solely for service delivery and client safety and is treated with a heightened level of confidentiality.

When you visit or use our website or online booking systems, we may automatically collect certain technical information about your device and usage. This information may include your IP address, browser type and version, device type, operating system, time zone, approximate location, pages viewed, referring websites, and interactions with our site.

We use cookies and similar technologies to support website functionality, analyze usage, and improve user experience. Cookies are small data files stored on your device that help us understand how visitors use our website. You may control or disable cookies through your browser settings; however, some cookies are necessary for the website to function properly.

 HOW WE USE YOUR PERSONAL INFORMATION

We use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include providing and administering skincare and aesthetic services, booking and managing appointments, processing payments and issuing receipts, communicating with you regarding services or inquiries, maintaining accurate client records, improving our website and services, sending marketing or promotional communications where consent has been provided, complying with legal and regulatory requirements, and protecting against fraud, security risks, or misuse of our Services.

 CONSENT

By using our Services or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may limit our ability to provide certain Services.

SHARING YOUR PERSONAL INFORMATION

CHARMTOLOGY GLOW AESTHETICS does not sell personal information. We may share personal information with trusted third parties only as necessary to operate our business and deliver Services. These third parties may include online booking and client management software providers, payment processors, website hosting and analytics providers, professional advisors such as accountants or legal counsel, and regulatory or law enforcement authorities when required by law. All third parties are required to safeguard your information and use it only for authorized purposes.

THIRD-PARTY WEBSITES & SERVICES

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

STORAGE & INTERNATIONAL TRANSFERS

Personal information is primarily stored and processed in Canada. Some third-party service providers, such as website hosting, booking platforms, or analytics services, may store or process information outside of Canada, including in the United States. When information is transferred outside Canada, we take reasonable steps to ensure it is protected in a manner consistent with this Privacy Policy and applicable laws.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. Despite these safeguards, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Use of our Services is at your own risk.

RETENTION OF INFORMATION

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, professional standards, or insurance obligations.

YOUR PRIVACY RIGHTS (CANADA)

Under Canadian privacy laws, you have the right to access your personal information, request corrections to inaccurate or incomplete information, withdraw consent where applicable, and ask questions about how your information is handled. Requests may be made using the contact information provided below.

CHILDREN’S PRIVACY

Our Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that personal information of a minor has been collected, we will take steps to delete it promptly.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on our website with a revised effective date.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact us using the information below:

Email: glow@charmtology.ca
Address: 508 24 AVE SW, SUITE 307 Calgary, Alberta, Canada